Technical Account Manager - IT Managed Services

Techworks Consulting Inc. goes beyond your typical IT company. For over 20 years, we have committed ourselves to providing each one of our clients with Best-in-Class service and support while creating a working environment where our team members truly enjoy coming into the office. We are an award-winning team, not just for our technical expertise, but also for the team we’ve developed over the years. Our environment provides everything you’re looking for and more in your career; Our goal is to provide you with equal opportunities, competitive salary, monthly team outings, extensive benefits, constantly evolving career growth, and much more! We have won Best Places to Work in back-to-back years, which has been accredited to our Core Values:

Professional & Fun
Empathetic; embrace humanity. People first, technology second
Communicate effectively, openly, and honestly
Accountable, prepared and organized
Never stop learning, continual improvement

At Techworks, we believe in the “right person, right seat”. Currently we are looking for an experienced Technical Account Manager to join our team. 

Are you the right person for this seat?

What Techworks is looking for in our ideal candidate:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal team
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with internal team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed
• Ability to attend networking events and join networking groups

Requirements:

• Reliable transportation and a valid driver's license.
• Full time availability with a standard shift of Monday to Friday, 8:30am to 5:30pm with a 1 hour lunch break, some additional hours may be required
• Must be familiar with technology and IT services, technical background preferred
• Minimum 3 years experience in a B2B sales environment or technical position, Managed Services experience preferred
• Experience utilizing industry related software such as: Quotewerks, Connectwise Sell (Quosal), Connectwise Manage, etc.
• Excellent customer service skills both over the phone and in person
• Professional demeanor and ability to hold conversations with executive level decision makers

Compensation:

• Competitive Salary plus Commission
• Full Time Employees enjoy an excellent benefits package including: 100% Employer Funded Health Insurance, Dental Plan, Vision Plan, Disability, Life Insurance, 401k with Employer Match, Paid Time Off, and Holiday Pay
• Mileage reimbursement
• Growth and advancement opportunities available and encouraged

Job Type: Full-time

Pay: $65,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay