Account Representative - IT Managed Services

Techworks Consulting Inc. goes beyond your typical IT company. For over 20 years, we have committed ourselves to providing each one of our clients with Best-in-Class service and support while creating a working environment where our team members truly enjoy coming into the office. We are an award-winning team, not just for our technical expertise, but also for the team we’ve developed over the years. Our environment provides everything you’re looking for and more in your career; Our goal is to provide you with equal opportunities, competitive salary, monthly team outings, extensive benefits, constantly evolving career growth, and much more! We have won Best Places to Work in back-to-back years, which has been accredited to our Core Values:

Professional & Fun
Empathetic; embrace humanity. People first, technology second
Communicate effectively, openly, and honestly
Accountable, prepared and organized
Never stop learning, continual improvement

At Techworks, we believe in the “right person, right seat”. Currently we are looking for an experienced Account Representative - IT Managed Services to join our team. Are you the right person for this seat?

What Techworks is looking for in our ideal candidate:

• Assistant the Director of Account Management for all customer account management matters
• Attend client meetings and take notes on discussions and action items
• Build and maintain strong, long-lasting client relationships
• Interface with customers over the phone to understand and documents their needs
• Develop trusted advisor relationships with accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Collaborate with internal team to ensure client deliverables are being met on time and document statuses for client presentation
• Assist with challenging client requests or issue escalations as needed

Requirements:

• MUST be familiar with technology and IT services, technical background preferred
• Excellent customer service skills both over the phone and in person
• Excellent documentation and note taking skills are essential
• Reliable transportation and a valid driver's license
• Full time availability with a standard shift of Monday to Friday, 8:30am to 5:30pm with a 1 hour lunch break, some additional hours may be required
• Professional demeanor and ability to hold conversations with executive level decision makers

Compensation:

• Competitive Salary plus Commission
• Full Time Employees enjoy an excellent benefits package including: 100% Employer Funded Health Insurance, Dental Plan, Vision Plan, Disability, Life Insurance, 401k with Employer Match, Paid Time Off, and Holiday Pay
• Mileage reimbursement
• Growth and advancement opportunities available and encouraged

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person