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Lead Technician

Firm:

Techworks Consulting


Category:

Full Time


Created:

07-16-2022


Branch:

IT Team


Work city:

Ronkonkoma


Salary:

$55,000 - $65,000 annual


Techworks Consulting Inc. goes beyond your typical IT company. For over 20 years, we have committed ourselves to providing each one of our clients with Best-in-Class service and support while creating a working environment where our team members truly enjoy coming into the office. We are an award-winning team, not just for our technical expertise, but also for the team we’ve developed over the years. Our environment provides everything you’re looking for and more in your career; Our goal is to provide you with equal opportunities, competitive salary, monthly team outings, extensive benefits, constantly evolving career growth, and much more! We have won Best Places to Work in back-to-back years, which has been accredited to our Core Values:

Professional & Fun
Empathetic; embrace humanity. People first, technology second
Communicate effectively, openly, and honestly
Accountable, prepared and organized
Never stop learning, continual improvement

At Techworks, we believe in the “right person, right seat”. Currently we are looking for an experienced Lead IT Technician to join our team. This is a highly technical position supporting our clients remotely from our office, as well as contributing to the success of Techworks by demonstrating technical competence, good communication skills, personal initiative, desire to learn, transparency, and the ability to work as part of a team.

Are you the right person for this seat?

What Techworks is looking for in our ideal candidate:

  • Ability to be personable to all clients and face the trials and tribulations of help desk with a positive attitude
  • Impeccable organizational skills and the ability to accurately document your work within a ticketing system
  • Adherence to our Core Values which encompasses a commitment to professionalism, strong ethics, accountability, and dedication to continued learning

Techworks Requirements:

  • Minimum of 3+ years’ experience working in an IT Help Desk Role, preferably in the Managed Services industry
  • A+ and Net+ certifications or other relevant industry certifications required

Job Duties Include:

  • Handle escalated tier 1 and 2 service desk issues
  • Provide guidance and training to help desk team members
  • Assist service manager with dispatch and triage of service tickets as needed
  • Answering and resolving service desk phone calls directly from clients
  • Strong PC and network troubleshooting skills including but not limited to: logon issues, email issues, printing issues, network connectivity issues, etc.
  • Working knowledge of Active Directory and troubleshooting common issues in a business domain environment
  • Performing in-house technical service and preparation on new equipment deployment
  • Utilize remote assist tools to take control of users' PCs to assist with issues
  • Knowledge of IT services and ability to answer technical questions from clients
  • Ability to provide excellent customer service during normal business hours
  • Punctual and reliable as well as maintaining a work-life balance
  • Demonstrate professionalism at all times
  • Strong customer service and communication skills
  • Must be able to work well independently and with a team across all departments
  • Strong organization skills including detailed time entry and documentation
  • Reliable transportation and a valid driver's license
  • Must be willing to submit to background check
  • Familiarity with ConnectWise, RMM tools, and/or managed service experience a big plus

Compensation Includes:

  • Competitive salary
  • Full time employees enjoy an excellent benefits package including: 100% employer funded health insurance, dental plan, vision plan, disability, 401k with employer match, paid time off, and holiday pay
  • Growth and advancement opportunities available

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Work Location: One location

Join the Techworks Family!

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Contact Us

Learn more about what Techworks Consulting, Inc. can do for your business.

Call Us Today
Call us today
(631) 285-1527


Headquarters
760 Koehler Ave, Unit #3
Ronkonkoma, New York 11779

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