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Field Engineer - Managed Services

Firm:

Techworks Consulting


Category:

Full Time


Created:

08-10-2022


Work city:

Ronkonkoma


Salary:

$55,000 - $70,000


Techworks Consulting Inc. goes beyond your typical IT company. For over 20 years, we have committed ourselves to providing each one of our clients with Best-in-Class service and support while creating a working environment where our team members truly enjoy coming into the office. We are an award-winning team, not just for our technical expertise, but also for the team we’ve developed over the years. Our environment provides everything you’re looking for and more in your career, with our goal to provide you with equal opportunities, competitive salary, monthly team outings, extensive benefits, constantly evolving career growth, and much more! We have won Best Places to Work in back-to-back years, which has been accredited to our Core Values:

Professional & Fun
Empathetic; embrace humanity. People first, technology second
Communicate effectively, openly, and honestly
Accountable, prepared and organized
Never stop learning, continual improvement

At Techworks, we believe in the “right person, right seat”. Currently we are looking for an experienced Field Engineer to join our team. This is a highly technical position supporting our external clients both remotely from our local office and onsite at the client locations as well as supporting our internal infrastructure and team members. Are you the right person for this seat?

What Techworks is looking for in our ideal candidate:

  • Ability to support existing unique and complex customer environments as well as facilitate new deployment and migration projects from design through delivery and implementation
  • Proficient in implementing and maintaining all aspects of customer's IT
  • Intricate knowledge working in a managed services delivery environment and utilizing both helpdesk ticketing systems and RMM tools
  • Must be organized and accurately document their work with an ability to run assignments from start to finish in timely manner
  • Adherence to our Core Values; a commitment to being ethical, accountable, independently motivated, and dedicated to learning

The qualified candidate has demonstrated experience in the following areas:

  • Environment audits and Visio diagrams
  • New client onboarding
  • Local and Cloud Server migrations
  • Compliance and Risk assessments
  • Business Continuity planning
  • Networking architecture and equipment (routers, firewalls, switches, cabling, etc.)
  • Wireless network assessments, design, and heat mapping
  • Microsoft Office 365 migrations
  • VoIP migrations

Our Requirements:

  • Minimum of 3 years of experience in Managed Services and/or IT Consulting
  • Holds current Microsoft MCSA: Office 365 / MCSA: Windows Server 2012/2016 and/or CompTIA Security+ / Server+ / Cloud+ (or currently in progress with ability to obtain within 90 days of hire)
  • Experience with RMM tools such as Automate, Kaseya, Continuum, or similar
  • Experience with backup and business continuity solutions such as Acronis, Datto, or similar
  • Experience with ConnectWise or similar ticketing system
  • Microsoft Windows Workstation & Server versions operating systems installation, configuration, and troubleshooting proficiency
  • UTM / Router / Switching / Wireless installation, configuration, and troubleshooting
  • Infrastructure knowledge with ability to repair, run, and terminate end-to-end network cabling
  • Availability to provide excellent customer service during normal business hours, Monday through Friday with some after hours as required
  • Participation in department on-call rotation for off-hours coverage (nights & weekends)
  • Punctual and reliable as well as maintaining a work-life balance
  • Demonstrates professionalism at all times
  • Strong customer service and communication skills
  • Must be able to work well independently, with a team, and across departments
  • Strong troubleshooting, diagnostic, and problem-solving abilities
  • Strong organization skills including detailed time entry and documentation
  • Reliable transportation and a valid driver's license
  • Willing to travel to client locations
  • Ability to lift 50lbs
  • Must be willing to submit to background check

Compensation includes:

  • Competitive Salary
  • Full Time Employees enjoy an excellent benefits package including: 100% Employer Funded Health Insurance, Dental Plan, Vision Plan, Disability, Life Insurance, 401k with Employer Match, Paid Time Off, and Holiday Pay
  • Mileage reimbursement and compensation for on-call rotation standard
  • Growth and advancement opportunities available

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Schedule:

  • Monday to Friday
  • On call

Work Location: One location

Join the Techworks Family!

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Contact Us

Learn more about what Techworks Consulting, Inc. can do for your business.

Call Us Today
Call us today
(631) 285-1527


Headquarters
760 Koehler Ave, Unit #3
Ronkonkoma, New York 11779

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